Accela Insights Reporting Service Overview

The Accela Insights Reporting Service is a data visualization tool powered by Microsoft Power BI that you can use to create modern, interactive dashboards within the Civic Platform. Its intuitive, drag-and-drop interface lets you create everything from simple data visualizations and dashboards to sophisticated, interactive dashboards that display complex data in a coherent, visually immersive, and interactive manner. You can use its wide array of data visualizations—which includes maps, bar charts, graphs, and much more—to present complicated data in a way that's easy for users to understand and manipulate. You can deploy Accela Insights dashboards with the same Report Manager usability and features used for other Accela report services, organizing dashboards in reports folders or adding them directly to users' home screens where they'll see them each time they log in.

Users can interactively filter the report data used for the visualizations, allowing them to access data through business terms they are familiar with and understand.

Some key uses of Accela Insights interactive dashboards include:

  • Monitoring department metrics.
  • Tracking daily operations and performance.
  • Providing analytics to identify trends for week-over-week, month-over-month, and year-over year.
  • Tracking key performance indicators.
  • Tracking inspection activities.

Accela Insights is offered to SaaS customers as part of their seat license cost, and is not available for on-prem customers.

Note:
  • Because this is an analytics solution, Accela Insights reports are not intended to be real time. Data is normally refreshed approximately every two hours during normal business hours (7am to 7pm, based on your local Agency time zone). Please expect a delay of two hours or more before your reports are updated with new data.
  • Accela Insights is available in each of your non-production environments. Be aware that in those environments the data is connected to only your Test database.
  • Initially, there is no way to migrate reports from a non-production environment to production. However, reports built and deployed in production will use your production data. (We plan to release an enhancement to migrate reports and to also provide access to Accela Insights directly from AA without having to navigate to Administrator).