Understanding Service Requests

A service request is a request within an agency to perform a task or service for its citizens and employees. A service request can be any request by a person for any type action for which the agency is responsible.

Example Use Case

• A citizen calls about potholes in need of repair.

• An agency inspector approves the plumbing on a new building and he requests that the agency turn on the water for the building.

Civic Platform allows you to update service request information and access additional service request features. You can view or update service request tasks, assign service requests to other users, or create groups of service requests.