Understanding Activity Specific Information Groups

Activity specific information groups and subgroups let users create unique agency-defined activities, in a defined sequence, related to a record. Agency administrators create the activity specific information groups and subgroups.

Example Use Case

An administrator defines the phone call activity specific group for the code enforcement group. The administrator then creates subgroups that contain information related to the phone call activity, such as date, notify, from, to, and reply by, and gives each of them a sequence number that determines the display order and information flow. When the code enforcement group users enter data from a citizen’s phone call, they follow the sequence of activities prescribed by the phone call activity subgroups. This sequence keeps the activity specific information data uniform and organized.