Accessing Audit Logs

Use the View Log button in the toolbar to access audit logs throughout Civic Platform. If the View Log button appears in a detail portlet, you access the audit log for the current record only. If the View Log button is in a list portlet, you access an audit log for all records of that type.

In most cases, you simply click the View Log button to open the audit log. On some portlets, however, multiple audit logs may be accessible. In these instances, the View Log button becomes a menu of available logs from which you can choose.

To access an audit log

1. Navigate to the list or detail portlet from which you want to access an audit log.

   See Available Audit Logs for a list of audit logs and how you can launch them.

   Note: You can launch several audit logs from more than one portlet. Keep this in mind as you choose a portlet from which to launch: if you launch an audit log from a detail portlet, it contains historical data for the current record only. If you launch the audit log from a list portlet, you have access to historical data for all records of the same type.

2. Do one of the following:

   • If View Log is a standard button (see image below), click the button.

     
     

     

     
     

   • If View Log is a drop-down button (see image below), hover the mouse cursor on the View Log button to display a list of available audit logs. Click the name of the log you want to launch.

     
     

     

     
     

3. Specify an audit type, if options are available.

4. Apply filter options as needed to display the data you want to see. See Filtering Audit Log Data for more information.

   Audit log data displays as defined by your filter.

Available Audit Logs

The following table lists the audit logs/audit log types that are available in Civic Platform, along with information about where to access the listed audit log and any notable features.

Note: Many agencies restrict access to audit logs. If you do not see a View Log button where you expect to see one, consult your system administrator to confirm your level of access.

Table 1. Available Audit Log/Audit Log Types

Audit Log/Audit Log Type	Where to access	Notes
App Specific Info Audit Log	Record list portlet > View Log > Record Details Log > App Specific Info audit type Record detail portlet > Record tab > View Log > App Specific Info audit type	An additional filter option, Subgroup, is available for this log.
App Specific Info Tables Audit Log	Record list portlet > View Log > Record Details Log > App Specific Info Tables audit type Record detail portlet > Record tab > View Log > App Specific Info Tables audit type	An additional filter option, Subgroup, is available for this log.
Asset Audit Log	Asset list portlet > View Log button	Two additional filter options, Condition Group and Condition Type, are available for this log.
Condition Audit Log	Record list portlet > View Log > Record Details Log > Record Condition audit type Record detail portlet > Record tab > View Log > Record Condition audit type Record detail portlet > Conditions tab > View Log Record detail portlet > Conditions of Approval tab > View Log	Two additional filter options, Condition Group and Condition Type, are available for this log.
Contact Audit Log	Reference Contacts list portlet > View Log > Contact Log > Contact audit type Record details portlet > Contacts tab > View Log > Contact audit type	An additional filter option, ALT ID, is available for the record-specific contact audit log (Record details portlet > Contacts tab). The Field and Value filter options are not available for this log.
Contact Address Audit Log	Reference Contacts list portlet > View Log > Contact Log > Contact Address audit type	The Field and Value filter options are not available for this log.
Contact Also Known As Audit Log	Reference Contacts list portlet > View Log > Contact Log > Contact Also Known As audit type	The Field and Value filter options are not available for this log.
Contact Condition Log	Reference Contacts list portlet > View Log > Contact Condition Log	Two additional filter options, Condition Group and Condition Type, are available for this log.
Contact Merge Log - A merge action is logged as one entry in the audit log. That entry provides source contact IDs and target contact IDs that you can use to access the contact details and contact associations before and after the merge.	Reference Contacts list portlet > View Log > Contact Log > Contact Merge audit type	The Field and Value filter options are not available for this log.
Contact Relationship Audit Log	Reference Contacts list portlet > View Log > Contact Log > Contact Relationship audit type	The Field and Value filter options are not available for this log.
Deleted Record Log - Use this audit log to view a list of deleted records.	Record list portlet > View Log > Deleted Record Log	Log Date is the only filter option.
Document Audit Log	Record list portlet > View Log > Record Details log > Document audit type. Record detail portlet > Documents tab > View Log	Three additional filter options, Document group, Document Type, and Action Type, are available for this log.
Examination Audit Log	Record detail portlet > Examination tab > View Log
Inspection Audit Log - Use this audit log to view historical inspection data.	Inspection list portlet > View Log > Inspection Log Record detail portlet > Inspection tab > View Log > Inspection Log	Log Date is the only filter option.
Checklist Audit Log - Use this audit log to view historical checklist data.	Inspection list portlet > View Log > Checklist Log Record detail portlet > Inspection tab > View Log > Checklist Log Record list portlet > View Log > Record Details Log > Checklist audit type Record detail portlet > Record tab > View Log > Checklist audit type	An additional filter option, Checklist, is available for this log.
Licensed Professional Condition Audit Log	Licensed Professionals list portlet > View Log	Two additional filter options, Condition Group and Condition Type, are available for this log.
Record Status History Audit Log	Record detail portlet > Application History tab > View Log button	The only filter option available for this audit log is Log Date.
Record Details Log	Record list portlet > View Log > Record Details Log > Record audit type Record detail portlet > Record tab > View Log > Record audit type	n/a
Workflow History Audit Log - Use this audit log to view the workflows deleted by the Delete & Assign Workflow action.	Record detail portlet > Workflow History tab > View Log > Deleted Workflow audit type	The Field and Value filter options are not available for this log.
Workflow Task Audit Log - Use this audit log to view the workflow tasks deleted from the Workflow History tab, or updated in the tab (the log records the task status before the update.).	Record detail portlet > Workflow History tab > View Log > Deleted Workflow Task audit type	The Field and Value filter options are not available for this log. When you delete multiple workflow history entries in a batch, they are logged as multiple deleted history workflow tasks and sub-tasks by the same operator at the same time in the audit log.
Workflow Change Audit Log - Use this audit log to view the following logs: New ad hoc task action, task activation, and supervisor changes in the Workflow tab of the Record portlet.	Record detail portlet > Workflow History tab > View Log > Workflow Change audit type	The Field and Value filter options are not available for this log.
Workflow Task Assignment Audit Log - Use this audit log to view the following logs: Task assignment, task release, and task claim in the Workflow tab of the Record portlet, and the Workflow Tasks tab of the My Tasks portlet-Task assignment in the Assign Task administration portlet.	Record detail portlet > Workflow History tab > View Log > Workflow Task Assignment audit type	The Field and Value filter options are not available for this log.