ACA_AUTO_ASSIGN_INSPECTOR
| Product | Type |
|---|---|
| Citizen Access, IVR | System Switch |
Description
This Standard Choice defines the criteria for auto-assigning inspections in Citizen Access and IVR. Configure this Standard Choice to prevent inspections from being auto-assigned if no inspector is available with the appropriate discipline or in the appropriate district.
Clear the cache in Citizen Access after you configure this Standard Choice.
| Standard Choice Values | Value Desc | Description |
|---|---|---|
| BLOCK_SCHEDULE_ WHEN_NO_INSPECTOR_ FOUND | Y/N | Yes. Citizen Access prevents users from scheduling
inspections when an appropriate inspector is not available by blocking
the times on the calendar. IVR prevents users from scheduling
inspections and notifies the user that an appropriate inspector is not
available. No. Citizen Access and IVR allow users to schedule inspections when an appropriate inspector is not available, but leaves the inspector field blank. A supervisor, with their own discretion, can then choose an inspector. |